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Franchisee Services

8/25/2010
Vicky Gracia
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Healthy Fast Food Announces SBA Franchise Registry Listing Approval for U-SWIRL Yogurt Franchise

Healthy Fast Food recently announced that their franchise U-SWIRL Frozen Yogurt was approved by the SBA for franchise registry listing. Being approved by the franchise registry list means that they have been added to a compilation of franchise systems who have had their franchise agreements reviewed by the SBA. This means that those interested in buying a U-SWIRL Yogurt franchise will have the loan process expedited while also ensuring a consistent eligibility decision.

8/20/2010
Vicky Gracia
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Some Franchise System “Characteristics” to Consider When Buying a Franchise

When buying a franchise there are certain characteristics to look for in both the franchisor and the franchise system itself. As a prospective franchisee considering purchasing a franchise it is important to know some franchise system characteristics to consider when buying a franchise. For more information on buying a franchise call 800.976.4904 to speak with Franchise Lawyer Charles N. Internicola, Esq.

7/6/2010
Vicky Gracia
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Purchasing Multiple Franchise Units: What You Need to Know

When purchasing multiple franchise units it is important to find out what advantages there are to owning multiple franchise units, if any. Some franchisors may offer a discounted franchise fee or other incentives to those purchasing multiple franchise units as opposed to just a single franchise unit.

6/26/2010
Charles N. Internicola
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Guide to Purchasing a Business or franchise (Second Edition)

If you are considering the purchase of a franchise - in New York, New Jersey or anywhere in the United States, including California, Boston, Long Island, Delaware, Florida, Texas, Seattle, Washington, and Nebraska - then you need to know the critical factors about franchising, the fdd and specific steps to negotiate your franchise agreement. If you are purchasing a business or franchise contact business and franchise lawyer Charles N. Internicola at 800. 976. 4904.

6/11/2010
Vicky Gracia
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Franchisees Turn to Franchisors for Loans to Purchase a Franchise

It is expected that banks will be lending a few billion dollars short of the demand they will receive from franchisees this year so some franchisors are taking a new route to help potential franchisees receive the capital they are looking for by giving private loans to franchisees through the franchise. This method of loan is becoming more and more popular and is becoming somewhat of a common practice in this economy.

6/8/2010
Vicky Gracia
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The Franchise Business Model: Is Franchising Right for You?

Determining if franchising is right for you individually starts with you first understanding the franchise business model in its entirety. You must understand first off that franchising is not for everyone but it may be right for you. Find out how to determine if franchising is right for you and if so what steps you should take next.

4/23/2010
Vicky Gracia
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Franchise Failure and Default Rates: Popular Franchises and How They Measure Up with Failure and Success Rates

The most popular franchises of the past century are not necessarily the ones that have had the most success as far as franchisee success goes. Franchise failure is a real threat that all franchisees should be aware of. To avoid franchise failure make sure you conduct thorough due diligence before investing your time and money into a franchise - even if it is a popular franchise. To speak with regarding purchasing a franchise and what due diligence you should be conducting prior to purchasing a franchise contact Charles Internicola, New York franchise lawyer, at 800.976.4904.

4/12/2010
Vicky Gracia
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Franchise Failure: Figuring Out Who and What is to Blame?

In New York franchise lawyer Charles Internicola's recent blog post from his franchise blog site "Understanding Franchise Failure: "Are the Right Questions Being Asked?" Mr. Internicola discusses a recent interview between Eilene Zimmerman's recent article at CNNMoney.com, "Trench Warfare In the Franchise Field".  In the article Eilene Zimmerman discusses some of the reasons that a Rita's franchisee, Tish Reisman, feels as if her franchise location is failing.  Tish Reisman lists the following reasons that she believes are causing her franchise location to fail:
  • Encroachment - In and of itself encroachment is a very dangerous and serious issue for franchisees but in Ms. Reisman's situation she said "a competing Rita's opened five miles away".  The likelihood that a small quick service franchise, such as Rita's - a franchise that sells ice cream and ices, is very low.  Most people do not travel five miles for quick service franchises so five miles should be a far enough distance to not cause encroachment for this type of franchise.
  • Time Consuming Promotions - While it may be true that promotions are time consuming there is an upside to promoting and marketing and that is it shows that your franchisor is interested in marketing your product to help generate business.  While the down side may be that it is time consuming to stand outside of local stores to hand out information about your franchise location there is always other ways to go about handing out the promotion papers  as Mr. Internicola suggests, such as hiring a few teenagers to help you out for the day. 
  • Product Introductions - Product introductions can definitely put cause franchisees to have an excess of products that aren't very popular and when it is mandatory that you sell them (such as in Ms. Reisman's case where she has to have a new product for at least 24 days) it may result in you losing money on the not so popular products that are introduced.  While this does cost the franchisee money it should not be causing the franchise location to go under.  Also, there could also be a suggestion that the franchisor should do a royalty adjustment for products that do not sell much during the mandatory promotional period. 
While we can not be 100% as to what another person's reasonings are unless we speak to them and found out personally often times franchisees who go through these type of problems with their franchise company often had false expectations for their franchise company and did not perform the proper due diligence that is required when investing money into a franchise system and buying a franchise.








2/17/2010
Vicky Gracia
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Factors to Consider when Buying a Franchise

In her article,"Consider With Care: Tips for Evaluating a Franchise Opportunity", Jill McCullough offers some of the following helpful points:
  • Search new sources about the franchise opportunities and, specifically, the franchisors that you are considering;
  • Find out if the franchise system you are considering is focused on the franchisee and a quality product and not just interested in a fast growing franchise with lack of support and resources for the franchisee;
  • Speak with multiple franchisees in the franchise system ranging from franchisees that have been in the business for the past 3 to 12 months and also franchises who have went through a renewal cycle;
  • Speak to a qualified franchise attorney and your CPA.
One critical point that prospective franchisees should recognize that there are abundant research and information resources on the internet including New York Franchise Law Blog, Franchise King Blog, Rush on Business and FranchisEssentials.


1/26/2010
Vicky Gracia
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Franchise Trends: Replacing a Job by Purchasing a Franchise

Many who are employed and unhappy, recently unemployed from the economy, retired or just want to follow a dream that they have never pursued are now considering purchasing a franchise as an option for making money and living their dream all at the same time. Charles Internicola discusses "Franchise Fever", a recent topic discussed on PBS Nightly Business Report by Jeff Yastine. To more information on purchasing a franchise contact Charles Internicola at 800.976.4904.

1/20/2010
Vicky Gracia
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New York Franchising Seminar to Offer Insightful Information About Buying a Franchise

The New York City Business Solutions will be holding a seminar in New York City February 17, 2010 at 8am - 10am. This seminar will offer insightful information on buying a franchise but will also have information for those looking to further expand their franchise.

12/7/2009
Vicky Gracia
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Examine Franchise System Value When Purchasing a Franchise

Franchise Lawyer Charles Internicola in a recent blog post "Buying an Existing Franchise: Is there Value in the Franchise System?" explains the importance of conducting due diligence when purchasing a franchise or an existing business. 

When purchasing a franchise or an existing business most of the steps of due diligence are the same.  One exception to the due diligence process that prospective franchisees will encounter is figuring out if there is value in the franchise system. 

Value in a franchise system is important to you as a franchisee because, unlike an independently operated business, franchises require franchise fees and royalty payments so ensuring that the franchise system you decide to become a part of is a valuable franchise and is run by a supportive franchisor is key. 

When deciding the value of a franchise here are some things you may want to consider:
  • Higher sales do not necessarily mean that you will be making higher profits - Unlike an independently operated business a franchise requires that royalty fees be paid to the franchisor.  Royalty payments are usually based on a percentage of your gross sales at your franchise location. 
  • Make sure the franchise you are considering is properly run - Some franchises offer an adequate amount of help from the franchisor while other franchisors poorly run their franchise and offer the franchisees little to no help. 

Investing time into finding out if it will be profitable for you to purchase a franchise based on the value of the franchise will save you time and money in the long run.  When searching for the right franchise you will want to ask questions to the franchisor and will also want to speak with other franchisees in the franchise and ask them questions you may have regarding the value of the franchise and the way it is run. 

11/19/2009
Vicky Gracia
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Prospective Franchisees Use Franchise Survey System to Research Franchise of Interest

Purchasing a franchise is a process that must be carefully considered and must consist of the proper due diligence. The use of franchise surveys as a tool has become more popular and is helping prospective franchisees in the initial steps of finding the right franchise. If you are considering purchasing a franchise and would like to speak with a franchise lawyer regarding legal questions you may have about purchasing a franchise or if you would like to have your Franchise Disclosure Document and Franchise agreement reviewed call 718.979.4300 or 800.976.4904.

11/10/2009
Vicky Gracia
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Refranchised Locations: Should You Consider Buying a Company Owned Franchise Location

In a recent article “Refranchising: Should you Buy In?Jeff Elgin, CEO of FranChoice Inc., discusses a trend that has recently become more popular among franchise companies recently called refranchising or retro-franchising.   The process of refranchising is when a franchise company converts a company owned unit or location into a unit that is available to be sold to a franchisee.  Refranchising has been becoming more popular in recent years and there have been many franchise companies that have been converting not just one but a significant number of units to a franchise location for franchisees to purchase. 

Franchisees considering the purchase of a refranchised location should consider doing thorough research before making a decision to buy into the refranchised unit.  Your main concern as a potential franchisee of the company you are looking into and as potential buyer of a refranchised unit should be “why does the franchise want to sell the unit?”  According to Jeff Algin there are multiple reasons that can trigger a franchise company to refranchise their units:

  • Earnings – Franchise companies invest excess capital often to open new franchise locations on their own or buy our other franchisees and then may eventually decide to sell those units to new franchisees.
  • Operational Experience – Some franchisors feel the need to operate franchise units of their own in their franchise company so that do not lose their operational experience and helps them stay in touch with the issues and details of owning a franchise location. 
  • Training facilities – Sometimes franchisors may buy units for the franchise company but they are not used as franchise store locations but instead for training facilities that can offer hands on training as opposed to classroom training.
  • First right of refusal purchases – Franchisors may acquire units from an existing franchisee in order to re-sell them to a new franchisee that is more effective for their specific franchise system. 

When deciding to purchase a franchise location that is re-opening or a unit that is being refranchised for any other reason always make sure you perform due diligence.  To avoid making a bad franchising decision and for more information on how to perform adequate due diligence read Franchise lawyer Charles Internicola's article "Why Due Diligence is Critical when Buying a Business or Franchise". 



10/31/2009
Vicky Gracia
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Purchasing a Closed Franchise Location: What you Should Consider to Make Sure your Franchise Location is Successful

Franchise lawyer Charles N. Internicola at the New York Franchise Law Blog discusses franchise opportunities involving the “potential re-opening of a previously failed franchise location”.  In the article Charles recommends that when considering these types of franchises that prospective franchisees:

  • Understand Why the "Closed Location" Originally Failed - When considering the purchase of a franchise location that previously failed you will want to do your research and figure out why the location failed.  Do research and find out who was at fault and why.  Did the franchise location you are considering not succeed because of its location, the franchisor, the cost of rent, the cost of food/supplies or was it the franchisee who was to blame for the franchise locations closure.  All of these questions should be answered before you decide to move forward with considering the purchase of a closed franchise location.
  • Your Investment Goes Far Beyond your Original Out of Pocket Expense - Often franchisors who are trying to offer a closed franchise location to a new prospective franchisee advertise the franchise location as being offered at a discounted start up cost.  Make sure that you fully evaluate the full situation and not just what the initial fee is.  Find out how much debt you will be incurring by purchasing the franchise that is being re-sold and how much your monthly charges will be.  If your monthly expenses are higher than the amount you will be generating in profits it is probably not worth buying the franchise location and you may want to consider continuing your search for the "right franchise" to purchase.
  • Don't Just Jump In - Make sure you perform due diligence when considering the purchase of any franchise or business.  You never want to jump into a situation that you are not fully aware of.  Contact other franchisees from the franchise system you are considering purchasing and ask them any questions you may have.  Then, once you have based your decision to purchase the franchise on your due diligence, contact a franchise attorney to review your Franchise Disclosure Document (FDD) and your Franchise Agreement. 

Following the steps listed Charles Internicola's article will allow you to make an informed decision when you are considering the purchase of a franchise that previously closed and can be the difference between your franchise location succeeding or failing.



10/16/2009
Charles N. Internicola
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Mistakes to Avoid When Buying a Franchise

Joel Libava of the always informative Franchise King Blog offers prospective franchisees with critical information in his post "Buying a Franchise? Here are 4 Don'ts". Reflecting on mistakes that should be avoided, Mr. Libava offers the following advice:

"Here are four [mistakes] that the not-so successful [franchisees] will do that you can learn from;

They'll choose the franchise opportunity that seems to be getting the most press. In other words, it's a hot franchise.
They will buy a franchise that is aligned with their hobby, or passion.
They buy what they feel is the perfect franchise, because they can't find a job.
They will forget asking really, really, important questions."

If you are considering the purchase of a franchise read Mr. Libava's post and his detailed articles on this topic.  One of the many issues addressed by Mr. Libava is the suitability of replacing a lost job with a franchise.  In our current economic climate this is an issue of extreme relevance and Mr. Libava offers some great insights.  In my article "Can (or Even Should) you Buy A Business or Franchise to Replace a Lost Job" I discuss some of the factors that you should be considering and discussing with your family members before making a leap into the world of small business and franchise ownership.

10/9/2009
Vicky Gracia
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Franchise System Trend: Older Generation Seeks to Become First Time Franchise Purchasers

In a recent article “Older Operators make a Mark on Franchisees” by Deborah L. Cohen she reports that there is a new,  fast growing trend that is starting to take place in todays world of franchised systems that is comprised of people between the ages of 40 and 55.  In fact, according to a franchise research firm FRANdata about 46 percent of people who have attended franchise expositions recently have been in that age bracket. 

Deborah L. Cohen’s article has many examples of, how she describes, “older operators who are becoming more typical at franchise systems ranging from fast-food chain to corporate cleaning services and retail outlets”.  Most of the examples in her article are of those who are in the 40 to 55 age bracket and were not previously entrepreneurs, in fact, the they are mostly of workers that were recently laid off of their jobs due to downsizing when the economy took a turn for the worst.  They decided they were done with all of the mergers and layoffs and decided that they were going to invest their money in something where they could own their own business but not be on their own and they found that comfort in a franchise. 

While buying a franchise may be an option for you if you were recently laid off or if you just want to own a business there are many things you should consider before buying a franchise.   In my blog post “Can (or even Should) you Buy a Business or Franchise to Replace a Lost Job?” I discuss questions you should consider before deciding to purchase a franchise if you were recently laid off of work. 



10/1/2009
Charles N. Internicola
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Franchise Trends: Recruitment of Younger Franchisees

In her article “In With the New” Wall Street Journal reporter Jonnelle Marte reports on a subtle but growing trend focused on a franchise “youth movement” .  Ms. Marte identifies two “service and advertising  base d” franchisors (Valpak Direct Marketing Systems, Inc. and WSI) focused on the development of “young” franchisors. 

Jonnelle Marte describes in her article that "Last year, Valpak created the Entrepreneurship Award Program in an effort to recruit young people who could open new franchises or take over existing ones as owners prepare to retire. The potential franchisees sign on with the company as salespeople, and if they hit certain goals they get a discount on their franchise fee. Along the way, they get to know the business and the company gets a sense of how they perform".  

While there are many components and factors to be evaluated in the purchase of a franchise, without question, the training of a younger generation coupled with real training "could"  be a good thing and, quite possibly, a win-win situation.  However, if the undercurrent and motivation for this trend is just to expand the base of prospective franchisees and sell to a young and inexperienced demographic then this "trend" could prove to be destructive.  For an informative take on this potential hazard, read the Franchise King's take on this "trend" in his post "Why are Franchisors Starting to Target Younger Prospective Franchise Owners?"



9/14/2009
Charles N. Internicola
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"Litigious Franchisors": Increased Franchise Litigation in the Face of an Economic Downturn

In the September, 2009 edition of the Franchise Times magazine, Meredeth Barzen and Jonathan Maze, discuss an important and growing trend for both franchisors and franchisees: "increased litigation".  As pointed out by Ms. Barzen and Mr. Maze in the current economic client there is a noticeable increase in franchise related litigation.  That is franchisors are commencing lawsuits to enforce franchise agreement terms and obligations that in the past may have been overlooked.

It is my experience that this "increased litigation" is usually centered on issues involving enforcement of liquidated damage penalties upon early franchise termination, strict enforcement of post-termination restrictive covenants; early commencement of "non-compliance" litigation and enforcement of accounting rights.  

My take on this?  Although the current economic climate may serve as a motivating factor to pursue every source of revenue legitimately due to a franchisor, it is also a time to work together and evaluate methods for the overall improvement of a franchise business model that must serve the interests of both "franchisor " and "franchisee".  A franchise is only as strong as its weakest franchisee.  

9/3/2009
Charles N. Internicola
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When Buying a Franchise you Must Give Serious Thought to "Restrictive Covenants"

When buying a franchise, justifiably, you prospective franchisee give serious thought to "upfront" costs and obligations such as (a) the initial franchise fee, (b) start-up costs, and (c) royalties (just three of many due diligence factors to consider).  However when evaluating your obligations as a prospective franchisee you must give consideration to and discuss with your franchise lawyer the types of "post termination restrictive covants" that you may be obligating yourself to.

That is, the typical franchise agreement will include "restrictive covenants" that will prohibit you from operating and/or engaging in certain types of business if and when your franchise agreement is terminated.  If you are currently involved in a "line of business" similar to the new franchise that you are purchasing this issue may be even more important since you may be subjecting yourself that "post-termination restrictions" that may prevent you from engaging in a line of business that you have participated in (and based your livelihood on) long before your purchase of any franchise.



8/6/2009
Charles N. Internicola
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Finding the Right Franchise

One of the most difficult and critical tasks for prospective franchisees is finding the right franchise opportunity.  This is not an easy task and requires an analysis and evaluation of many factors.  While no franchise opportunity is "perfect", over at the excellent Franchise King Blog franchise consultant Joel Libava offers franchisees some great insight into the qualities of the "perfect franchise".  According to Mr. Libava the "perfect franchise" should offer the following:
  • Major Brand Power;
  • Constant Innovation from Management;
  • Uniformity;
  • Solid Training Program;
  • Extremely profitable franchisees; and 
  • An engaged [utilization] of Social Media

For the prospective franchisee, when evaluating a franchise opportunity give serious and thorough consideration to these factors. Ask questions and make sure that your evaluation goes beyond (well beyond) the franchisors sales literature.  For some additional information on selecting a franchise and "franchise due diligence" definitely check out the Franchise King Blog and the "Franchisee Due Diligence" section of the New York Franchise Law Blog

7/25/2009
Charles N. Internicola
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Avoiding Fraud When Buying a Franchise

If you are considering the purchase of a franchise chances are you have conducted a number of web searches, filled out some web contact forms, made calls and have spoken with franchise sales representatives.  Along with the many rewards and opportunities presented with entrepreneurship and "owning your own business" comes significant risk.  Accordingly, before signing a franchise agreement or paying any franchise fee a detailed due diligence evaluation is critical.  As I have mentioned in many of my posts and articles one of the most critical "due diligence" tasks includes the simple (but critically important) step of contacting and speaking with existing franchisees.

This afternoon I came across a website maintained by a "former" franchisee of a "Java's Brewin" franchise.  While I am not familiar with Java's Brewin, the former franchisee raises troubling allegations of fraud by the franchisor and the franchisor's principal.  While the vast majority of franchisors are honest and reputable, be aware that, sometimes, the franchise opportunity presented to you may be vastly different from what it appears to be , i.e., the factual information presented to you (to induce you to buy a franchise) may be inaccurate or the product of fraud.

Take a look at some of the comments by the former Java's Brewin franchisee and understand that when buying a franchise, take your time, consult with an experienced franchise lawyer, contact existing franchisees and leave no stone unturned.




7/17/2009
Charles N. Internicola
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Franchise Agreements, Franchisee Rights and the Introduction of "National Accounts" in a Franchise System

As service and product based franchise systems (such as home repair, computer support and ink suppliers) develop and expand their franchise base across the nation, issues arises as to a franchisors procurement of "national accounts" and how the terms of any agreed upon "national contract" will affect the revenues and profitability of franchisees.

In a recent article on this topic, "Franchisees Balk at Handyman Plan", Wall Street Journal columnist Richard Gibson discusses Mr. Handyman International, LLC's negotiation and introduction of a national service account contract with Wyndham Hotel Group. Mr. Handyman International, LLC, as franchisor, is negotiating and implementing a contract providing for repair services to be provided by its franchisees to certain hotel properties of Wyndham Hotel Group.  

For franchisees the introduction of a national accounts may represent added revenue and profit opportunities.  However, the "devil is in the details" and the terms of any "national contract" must be closely examined by franchisees.  Some important factors for franchisees to consider, include:
  • Does the existing franchise agreement "carve out" national accounts from the franchisees "protected territory";
  • How will national accounts located within a particular franchisees territory be services;
  • Does the "national account contract" fix fees and are the agreed upon fees profitable for franchisees;
  • Does the franchisor require a higher royalty on fees generated from "national accounts";
  • Will franchisees be required to "bid" on servicing national accounts;
  • What fees will the franchisor charge for managing national accounts.

For individuals considering the purchase of a franchise consider and discuss with you franchise lawyer the scope of your protected territory, whether or not national accounts are excluded from your territory and any protections that you could implement into your franchise agreement respecting a franchisors future development of a national account.


7/15/2009
Charles N. Internicola
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Selecting a Franchise based on a "Discounted Franchise Fee" is a Big Mistake

In the current economic climate, without question, franchisors have been more willing to compromise and negotiate the terms of the franchise agreement and the agreed upon fees to be paid.  In particular, I am aware of franchisors who have "discounted" and reduced their franchise fee as an inducement for buying a franchise.  Likewise I have reviewed alleged "articles" and blog posts from attorneys who mention that "reduced franchise fees" may be a reason why now is a good time to invest in a franchise.

While now is the time to negotiate a better agreement with prospective franchisors, if you are investing in a franchise because you could get "a good deal on the franchise fee" you are making a big mistake. Franchise fees are designed to compensate a franchisor for the license and rights that it is granting and to cover the costs of training and assisting new franchisees.  If a franchisor is "discounting its franchise fee" you should be questioning "why" and how these discounts may pressure the franchisor to take shortcuts in training and supporting franchisees.  

Choosing between franchisors based on whether or not you get a discounted fee can be a big mistake that may cost you much more in the future.  While discounts sound good, select a franchise based on fundamentals such as the strength of the franchisor's trademarks, business systems and opportunity for future success. 

7/11/2009
Charles N. Internicola
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Buying and Operating a Franchise in New Jersey: The New Jersey Franchise Practices Act

If you operate a franchise in the State of New Jersey or are considering the purchase of a franchise in New Jersey the New Jersey Franchise Practices Act (NJFPA) affords you additional rights that you might not be aware of.  The New Jersey Franchise Practices act was established to provide supplemental rights to franchisees in situations involving the termination and sale of their franchise.

In particular, among the various protections afforded to new Jersey franchisees, the NJFPA restricts a franchisors ability to terminate a franchise relationship.  Irrespective of the contractual terms of the franchise agreement, in the State of New Jersey a franchise relationship may not be terminated unless:
  •  (a) it is for "good cause" - such as a franchisees substantial failure to perform its contractual obligations; and
  • (b) the franchisee is provided with at least 60 days prior notice by the franchisor of the franchisor's intent to terminate the franchise relationship or refuse the renewal of such relationship.  Said notice must also set forth the reasons for the franchisor's decision. 
As such, the NJFPA provides supplemental protections to New Jersey franchisees and imposes additional obligations on a franchisor.  If you are considering the purchase of a franchise or facing the termination of your franchise rights you must discuss with your franchise lawyer the protections that may be available to you.  If you are a franchisor considering the sale of a franchise in the State of New Jersey, you must insure that your franchise agreement and FDD are consistent with your obligations under the NJFPA.  


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